Our Return Policy

At Rose Farm Canada, we’re proud of the quality of our plants and products, and we want you to feel confident in your purchase. Here’s what you need to know about our return policy:

• Our Guarantee:
  All plants are guaranteed to be true to name and healthy at the time of delivery. For non-plant items, we promise they’ll arrive in good condition and will match the description provided in the online store.
• If You Have a Problem:
  If something doesn’t seem right, please contact us within 14 days of receiving your order. For plants, we ask that you include clear photos so we can quickly assess the issue. Reach us through the Contact Us page or use the number provided in your shipping letter.
• Refunds:
  Once we verify the issue, we’ll refund the purchase price of the affected item, including tax. Please note that shipping costs are non-refundable, and we don’t ask for items to be returned. This helps us avoid unnecessary waste and keeps things simple for everyone.

Thank you for choosing Rose Farm Canada! We’re here to help you grow something beautiful, and if there’s ever an issue, we’ll work with you to make it right.